Plans

In Office, Out of Office

Flexible IT Support for Business

Build success in your business through standardisation and access to professional services giving you the time to focus on growth.

Simple, Transparent, Flexible

Our Support Packages

Manage the new starter and leaver process ensuring they have the devices and applications they need from day one.

IT Management and Reporting
Employee Onboarding + Offboarding
Device Management
Device Security
Technology Reviews

Includes all the features in Basic with addition to the following:

Bitdefender Security
Personal Cloud Backup*
Custom IT Policies
Security Awareness Training
Application Management
Real-time IT Support

For companies looking to build the perfect setup for support.

Take advantage of our basic or core packages then bolt on the additional services you need. Choose from a wide selection of over 20 add-on services including:

Proactive Monitoring and Support
Disaster Recovery Protection
Secure, Cloud-based Network Access
Email Migration

INTEGRATED IT MANAGEMENT	Basic	Core	Custom
Business IT Health Status
New Starter onboarding (08:30am - 5pm GMT, M-F)
Leaver offboarding (08:30am - 5pm GMT, M-F)
Application management
Device inventory
IT Request Reporting

DEVICE MANAGEMENT	Basic	Core	Custom
Apply device level policies for security and control
Device lifecycle management
Purchase, configure (provision) and deliver devices
Device deprovisioning
Workstation Data Backups
Remote provisioning and deprovisioning
Technical support for device hardware
Device storage and redeployment	POA	POA	POA

CYBER & SECURITY	Basic	Core	Custom
Manage configurations for devices and related security controls
Automated Security Awareness Training
Bitdefender Security
Operating system updates and upgrades
Software Installation protection
Idle screen security timeout
Password complexity
Remote lock and unlock devices
Remote access deployment
Firewall Configuration and Management
Disk encryption options

APPLICATION MANAGEMENT	Basic	Core	Custom
Installation on managed business devices
Application Provisioning + deprovisioning
SaaS application Provisioning + deprovisioning
Add/Update/Remove for installed applications
Add/Update/Remove for SaaS applications
Technical support for applications

IT SUPPORT DESK	Basic	Core	Custom
Business Hours Service Desk with extended supports hour options via iBKinetix app (Excludes New Starter & Leaver requests available 08:30am - 5:00pm GMT) (Basic Plan includes Device Management and Starter/Leaver Requests Only)
iBKinetix Support Portal where your team creates IT requests
Support desk technical support for device hardware
Support desk technical support for applications

Implementation - One Time Fee	Basic	Core	Custom
Strategic IT projects	POA	POA	POA

Frequently Asked Questions

How does our pricing work?

Our packages are all inclusive and are based on a per user, per month rate with prices starting from £35 to £150+ dependent on required services. It is possible to add additional bolt-ons to cover your specific needs.

Are there any setup costs?

There is an initial cost based on your total number of users linked to your iBKinetix subscription. This cost includes the necessary work to ensure that all your devices and team resources are registered and that policies are customised to the needs of your business. A dedicated service member will be available to support the transition to iBKinetix and offer training and resources as required.

Which package will be right for my business?

It's important to carefully consider the needs for your business. If you need support for applications and devices, whilst providing your team with direct access to create support requests. You should opt for our core package as the basic level doesn't provide these features.

What devices are supported?

A wide variety of devices are supported by iBKinetix including business class Windows, Mac OS. iPhone and Android

What applications are supported?

iBKinetix can support an extensive number of common business class applications.

How fast can I start accessing iBKinetix?

The process for accessing iBKinetix is designed to be fast and efficient. Access to the service desk is typically available between 7 - 14 days with the full implementation taking on average 30 days. We always work with you to ensure the process takes account of your needs and that of your team.

Will I have a dedicated contact to work with?

Once you have signed up to iBKinetix you will be allocated a dedicated service contact. They are there to provide guidance on products and services, ensure you are kept up to date with the latest security notices and act as lead on future projects.

See iBKinetix in action

Our unique platform gives you access to your underlying business IT performance metrics including backup, security and overall IT estate. Whilst also standardising IT support requests such as new starters and leaver management.