Comprehensive IT Support for Operations Teams
Whether your organisation has existing IT expertise or not we can help support your IT needs.
Efficient IT delivery and support keep your team focussed
IT drives your business. It helps keep your core applications and services running and ensures your data is both available and secure, allowing your team to operate efficiently. Your people are committed to building your business without the added stress of managing IT or establishing IT processes. With iBKinetix you will have access to Electric you’ll have access to a dedicated delivery team that’s ready to ensure success. In addition, we’ve partnered with leading technology providers to ensure that you have access to the latest development in business technology.
Dedicated Real-time support for your team
Providing day-to-day IT support, can be a huge drain on time and resources, negatively impacting your IT Operations team or your nominated default IT person. The ability to respond quickly and efficiently to requests can ensure that IT is not a barrier to progress within your business. By providing access to fast high quality support we can ensure your team can focus on their respective roles. By connecting with your existing Microsoft Teams tenant we can become an integral part of your business delivery. Backed by our professional IT service management team, we can respond in minutes and your team can access us whenever they need to.
Your team can chat @iBKinetix for:
- Everyday Troubleshooting
- Systems Administration Support
- User requests for files, applications, and device support.
Get help with building our internal processes
Is your organisation using manual spreadsheets for key business processes, do you wish these could be integrated and streamlined to high standards? We can help to realise these ideas by implementing relevant technology, software platforms and custom solutions. These could include things like security, compliance, and infrastructure management that your team lack the time or expertise to action. Don’t compromise your security or stall your business growth engage with us today.
- Starter/Leaver Requests and management
- Device procurement and provisioning
- Core Network and Server Specification, installation, & optimizing
- Mobile Device Management (MDM) Configuration and installation across your devices
- Application Credential Configuration and Deploymeny
- Your organisation in the cloud & configuration of policies
- Specification and implementation or 2FA or MFA, IT security, & network standards
Clear visibility of your IT infrastructure
Whether you have inhouse expertise or not, your IT infrastructure should be easy to review and assess. At times you may need to know how many devices you have and how your team is using the equipment. The ability to monitor support performance including the most common types of incident and what frequency they occur. Our central customer portal provide direct access to all you key information through straightforward views.
Information available will include:
- Total Support requests including timeframe, type, and requestor
- Resolution Statistics
- Overall Team Satisfaction Ratings
- IT project updates and status
- Application configurations and credentials
- Distinct profiles for software and hardware provisioning
- IT Asset information (servers, firewall, etc.)
- Starter and Leaver History and status of requests
- Inventory information (serial numbers, memory, storage, etc.)
Expertise on demand
Take advantage of our broad experience and skills that can scale with your business. Get access to a fully loaded IT team that scales with your business. Over the years we have built an extensive library of tools and skills to support your IT. From core network management to software provisioning, we have the skills to support your organisation. Our Support Team, Software Developers, and Professional Services you have access to a dedicated delivery team that’s ready to ensure success. In addition, we’ve partnered with leading technology providers to ensure that you have access to the latest development in business technology.